Sign-in and account access
If your password is not working or your role looks wrong, tell us the email address on the account. Do not include your password.
ClearCode support
Help for the app, portal, and your information.
Tell us what is getting in the way. Support requests go to the ClearCode team through the same protected intake system used across our service.
Common paths
Start with the right kind of help.
Readers and progress
Reader visibility follows center membership, guardian relationships, and consent. Your school or center may need to approve an access change.
Session logging
The iOS app safely queues a session when the network is unavailable. Reconnect and reopen the app before submitting a duplicate.
Notifications
Check iPhone or iPad Settings, select ClearCode Reading, and confirm Notifications are allowed. Notification availability can also depend on your organization.
Privacy choices
Request access, correction, or deletion through the form. We may need to verify your identity or coordinate with the school or center that controls the record.
Read the privacy noticeSecurity concerns
If you believe an account or record was accessed improperly, report it promptly. Do not include passwords or sensitive records in the message.
Contact the team
Send a support request.
We use the contact information you provide to investigate and respond. Privacy and security requests may require identity verification before we disclose or change information.
For consultations or enrollment
Use the consultation page so your request reaches the enrollment workflow.
Request a consultation